Refund Policy

At Verified Knowledge Press, we are committed to delivering genuine value. We want you to feel confident purchasing from us. This policy outlines the conditions under which refunds or adjustments may be requested for each of our products and services.

Books

Physical books (via Amazon or IngramSpark)

Physical book purchases made through Amazon or IngramSpark are subject to the refund and return policies of those platforms. We encourage you to review their policies before purchasing. We are not able to process refunds for purchases made through third-party retailers.

Digital books / e-books

Because digital books are delivered immediately upon purchase and cannot be "returned," we generally do not offer refunds on e-book purchases. However, if you experience a technical issue that prevents you from accessing your purchase, please contact us within 7 days of purchase and we will resolve it promptly — including providing a replacement file or, where appropriate, a refund.

Speaking Engagements

  • Cancellation by client, 14+ days before the event: Full refund of any deposit paid, less any non-recoverable costs already incurred (e.g. travel bookings made in advance)

  • Cancellation by client, 7–13 days before the event: 50% of the agreed fee is retained to cover preparation and opportunity cost

  • Cancellation by client, fewer than 7 days before the event: The full agreed fee is retained

  • Cancellation by Verified Knowledge Press: Full refund of any deposit or fees paid. We will make every effort to offer an alternative date

  • Rescheduling: We will accommodate one rescheduling request at no extra charge if made at least 10 days in advance

  • Cancellation by client, 10+ days before the session: Full refund, less any materials already prepared or printed

  • Cancellation by client, fewer than 10 days before the session: 50% refund. Materials costs, if already incurred, are non-refundable

  • No-show: No refund will be provided if participants do not attend a confirmed session without prior notice

  • Cancellation by Verified Knowledge Press: Full refund or reschedule at no extra cost

Workshops and Training

Publishing guidance is a phased service delivered over multiple months. Refunds are handled as follows:

  • Before Phase 1 begins: Full refund if you withdraw before any sessions have taken place

  • After Phase 1 has begun: A pro-rated refund may be offered based on the proportion of the engagement not yet delivered, at our discretion

  • Mid-engagement withdrawal: We do not offer refunds for completed phases of work. Refunds apply only to future, undelivered phases

We encourage all publishing guidance clients to discuss concerns with us before withdrawing, as we may be able to adjust the pace or format of our engagement to better suit your needs

Publishing Guidance

Consulting refunds are governed by the written agreement signed at the start of each engagement. In the absence of a specific clause, the following applies:

  • Work completed and delivered is non-refundable

  • Fees paid for future, unstarted work phases are refundable upon written request

  • Deposits are non-refundable once a project has commenced

Consulting Services

To request a refund, email us at hello@verifiedknowledgepress.com with the subject line "Refund Request" and include:

  • Your full name and email address used for the purchase or booking

  • The product or service purchased

  • The date of purchase or booking

  • The reason for your request

We will acknowledge your request within 2 business days and aim to resolve it within 7 business days. Approved refunds will be processed via the original payment method where possible.

How to Request a Refund

Our Commitment

We are a small, founder-led publishing company. If something has not met your expectations, we genuinely want to know. Our goal is not to hide behind policy — it is to make things right wherever we reasonably can. Please reach out before escalating any dispute, and we will do our best to find a fair resolution.

Need to request a refund or discuss a concern?

Email hello@verifiedknowledgepress.com and we will get back to you within 2 business days.